Quality Policy

ASPINO TILES is a holder of a Quality Management System Certificate ISO 9001:2015 & CE Certified. The Company has implemented and constantly improves the integrated quality management system and its efficiency throughout the entire company with the aim to satisfy the needs and expectations of our customers and to minimise negative impacts on the environment. To fulfil the quality policy, the Company undertakes to adhere to the following principles:

• To satisfy our customers with higher quality with reasonable price and prompt delivery of requested products.
• To continuously improve in-company processes, enabling us to eliminate inconsistencies in quality.
• To make decisions on the basis of facts we gather and analyse on an ongoing basis.
• The basis of success is team work.
• We demand that our employees always keep the importance of quality in mind, to help us achieve the highest quality, and to undergo necessary training.
• We motivate our employees to increase their knowledge.
• With continuous technological improvement, we ensure that the quality of our products and processes meets the defined requirements of our valuable clients.
• Problems are openly discussed and resolved with the help of the management by analysing their causes and taking efficient and permanent action.
• Our suppliers significantly contribute to the satisfaction of our customers. We involve them in our processes in an optimal way, monitor their performance and support them in their own improvement process.
• We only deal with suppliers who observe legal regulations and our internal guidelines in relation to environmental protection and occupational safety.
• We offer our customers Ceramic, Porcelain, Big Slab Porcelain & Sanitary ware products of maximum quality and benefits that are eco-friendly and comply with effective national and international standards using an environmentally friendly management system.
• We strive to create optimal conditions for our customers as part of our support services, consultation and logistics, and we value their role in building the brand image and gaining market share.

The company's management has assumed full responsibility for understanding and implementing the quality policy at all levels, ensuring the commitment to its realisation and maintenance.